Toyota Motorsport cuts IT costs by 25% with BSM


Toyota Motorsport cuts IT costs by 25% with BSM

Warwick Ashford

Toyota Motorsport, responsible for Toyota's Formula One racing programme, has reduced IT costs by 25% since implementing business service management (BSM) from BMC Software.

Toyota Formula 1 is a team that is taking the computer technology route to gain a competitive edge as reported by Computer Weekly in November 2004.

"BSM has enabled us to deliver more services at a higher quality with fewer IT resources," said Per Nordqvist, BSM project leader at Toyota Motorsport.

BSM is a strategy aimed at aligning IT and business by enabling management to see how the performance and availability of IT resources affect business processes.

"Toyota's culture of process improvement naturally led to BSM, and after talking to all the major service providers, it was clear BMC best understood our pain points," said Nordqvist.

Waldemar Klemm, group IT leader at Toyota Motorsport, said the BSM implementation led directly to a 10% reduction in PCs and notebooks, a 20% reduction in the number of design workstations, and 15% lower server costs.

"Greater visibility of IT from a financial and administrative point of view enabled us to identify under-utilisation of our hardware and software systems so we could trim resources to our needs," said Klemm.

Klemm said BSM had also enabled a much more stable IT environment, on which all F1 racing teams depend to support their business. He said real-time monitoring and availability measurement had dramatically reduced his department's response times.

"BSM makes it immediately clear where something has to be done to improve IT service levels," said Klemm.

Nordqvist said the BSM implementation had boosted the IT department's confidence and made it much easier to meet management requests.

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