Staffing problems and operational incidents are CIOs’ biggest IT headaches, according to a global survey commissioned by the IT Governance Institute (ITGI).
In contrast, compliance and security are least likely to keep CIOs awake at night, thanks to the mammoth efforts put into information security projects and compliance programmes such as Sarbanes-Oxley.
The survey of 695 C-level executives in 22 countries finds many improvements since its initial report three years ago.
IT is now a boardroom issue, according to 63% of the respondents, compared to 58% in 2003. The number of companies that say they have no IT worries has also risen from 7% in 2003 to 21% in 2005.
Despite these encouraging signs, it’s still worrying that only 24% of the chief executives are responsible for IT governance.
“As in 2003, CEOs and business executives are still hesitant to discuss IT governance,” says Everett Johnson, international president of ITGI.
“This finding is troubling because boards and CEOs are ultimately responsible for oversight over all the major assets – including IT.”
The outsourcing honeymoon also appears to be over, as 45% of the US correspondents say outsourcing is not the best way to resolve IT problems.
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