Oracle held the first quarterly workshops to help customers understand the intricacies of its pricing and licensing practices.
The workshop at the Oracle Applications Users Group (OAUG) Connection Point 2003 event in San Diego focused on application pricing, migrations, support and the choice between buying components or the Oracle applications suite, Oracle spokeswoman Leslie Rubin said.
Future workshops will be held in locations around the world and topics will be set based on user input. Jacqueline Woods, Oracle's vice-president of global pricing and licensing strategy, will head the workshops.
"The best venue for us to do these workshops is at large conferences," Rubin said. The next opportunity is at OracleWorld Paris in October.
Oracle's pricing and licensing faces continued criticism even though the company has taken steps to simplify its pricing and licensing.
Oracle already publishes many details on its licensing and pricing on its website and last year released a 40-page Software Investment Guide. In the workshops, customers can get direct answers to their questions.
Oracle chairman and chief executive officer Larry Ellison last week added a dimension to Oracle's pricing model by stating that pricing of enterprise software on a per-processor basis should be replaced with a flat annual fee.
Joris Evers writes for IDG News Service