Rush hour for £3m Epos system for motorway chain

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Rush hour for £3m Epos system for motorway chain

Bill Goodwin


Bill Goodwin

Motorway service chain Welcome Break has invested £3m in an electronic point of sales (Epos) system.

For the first time, the company will receive detailed management information on the sales from its outlets in real-time.

The group brought in consultants to rush the system into place before the year 2000 deadline - a timeframe of only four months - after failed attempts to manage the project in-house.

The Epos system, which runs on Javelin tills with soft- ware designed by Pos Israel, allows the company to collate data from outlets with very different trading patterns, such as restaurants, petrol stations and shops, within a single IT system.

The new system, which replaces about six ageing, incompatible Epos systems, will provide detailed analysis of the performance of each outlet within the service stations, and the products that are proving most popular with customers, said IT director Gary Barr.

Welcome Break hired Wincor Nixdorf to manage the project. Engineers fitted the tills in 23 service stations in just over two weeks, timing the installations to coincide with quiet periods.

The company used a travelling juggernaut laid out as a shop to train staff in each service stations how to use the new system.


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