Barclays cash machines, online banking and some counter
services were inaccessible after a hardwarefailuretoday.
Cash machines in the south of the country were not working and
no services were available through telephone and online banking.
Some services were unavailable at branch counters.
A spokesperson for Barclays said the problems had been caused by
a failed disc array - a collection of hard drives built for
storage. Engineers are currently working on getting "replacement
cards", the spokesperson said.
Barclays added, "There is a technical issue affecting some of
our systems. We have got engineers on site right now replacing the
hardware."
The hardware problems started at around 1pm on Tuesday, causing
several systems to suffer. Customers in different parts of the
country are affected in different ways, but telephone and online
banking systems were down across the UK.
"Customers will be able to speak to online banking staff, but no
payments can be processed. It is possible to take money out over
branch counters," a Barclays spokesperson said.
The bank said that it is hoping to fix the problems by the end
of the day. A message on its
personal
banking site read, "We're currently experiencing technical
problems in Online Banking that means some of you may not be able
to log in to the service. We apologise for any inconvenience this
may cause and suggest you try logging in again later."