Business communications: the state of the market

4/6

Call volumes down on remaining fixed lines

Source:  Ofcom

As expected from the growth in mobile, call volumes per business line fell last year by 7.7%, from 223 minutes per month in 2012 to 206 in 2013.

This naturally impacted average spend, with monthly revenues per business line down to £22.72, meaning average spend per line last year was down £4.94, or just under 18%, on the 2008 figure.

Out-of-bundle sales also fell, 6.5% on international and 7% on calls to mobile, although here Ofcom found the declines were at least partially offset by a 1.8% increase in average spend on line rental and bundled calls, which now account for over two thirds of average business spend per line.

View All Photo Stories
CIO
Security
Networking
Data Center
Data Management
Close