News

IT efficiency and sustainability

• November 22, 2016 22 Nov'16

  Middle East bank to launch AI for customer support

  Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services

• November 22, 2016 22 Nov'16

  Dutch IT ministry needed to take digital lead

  Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT

• October 06, 2016 06 Oct'16

  Swedish bank uses Amelia the robot for customer services

  SEB is using AI software from IPsoft for customer service after a successful internal project

• September 22, 2016 22 Sep'16

  Government’s lack of clear plan for digital NHS poses risk to ‘credibility’

  The King‘s Fund warns that the government’s plans for a digital NHS lack clarity around funding and priorities

• September 22, 2016 22 Sep'16

  Which? calls for user compensation over Windows 10 upgrade issues

  Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates

• August 16, 2016 16 Aug'16

  GDS loses another senior exec with departure of Gov.uk Verify’s Janet Hughes

  Following the departure of GDS boss Stephen Foreshew-Cain earlier this month, Gov.uk Verify director Janet Hughes has announced she’s leaving too

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 20, 2016 20 Jul'16

  Benelux CIO interview: Paul Elich, CIO at KLM

  Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France

• July 14, 2016 14 Jul'16

  Nordic CIO interview: Roland Grunéus, Intrum Justitia

  Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data

• July 08, 2016 08 Jul'16

  New Jersey turns to technology to keep offenders out of jail

  New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard

• July 05, 2016 05 Jul'16

  Nordic CIO interview: Tore Burheim, University of Bergen

  IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• June 13, 2016 13 Jun'16

  Technology key to supporting World Expo 2020 in Dubai

  Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020

• May 30, 2016 30 May'16

  Middle East CIO interview: V. Chandrasekar, Standard Chartered

  The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT

• May 26, 2016 26 May'16

  Nordic CIO interview: Petteri Naulapää, Stockmann

  CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• April 18, 2016 18 Apr'16

  CIO interview: Gerard Spans, Arcadis

  The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role

• April 15, 2016 15 Apr'16

  Australian universities increase IT spending well above global average

  Australian universities are increasing their IT spending as they improve learning and operational efficiency

• April 14, 2016 14 Apr'16

  NHS England shares results of trusts' digital maturity self-assessments

  Data suggests Liverpool Women’s NHS Foundation Trust, Salford Royal NHS Foundation Trust and Central Manchester University Hospitals NHS Foundation Trust come out on top in NHS England’s digital maturity assessment

• April 12, 2016 12 Apr'16

  UK poised to lead global fintech sector, says Tech City chair Eileen Burbidge

  Tech City chair and venture capital expert says the UK is in a position to become a world leader in financial services and sheds light on how cloud can provide failing firms with a stay of execution

• April 08, 2016 08 Apr'16

  CIOs lack faith in IT’s ability to meet digital demands of business

  VCE research suggests IT departments lack confidence in their ability to meet the digital demands of their organisation

• March 30, 2016 30 Mar'16

  HMRC reaches agreement with IT suppliers on Aspire contract exit

  HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal

• March 24, 2016 24 Mar'16

  The dawn of managed services in the Middle East

  Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies

• March 24, 2016 24 Mar'16

  CIO interview: Martin Uudelepp, Fonus Group

  The interim CIO of Swedish family law and funeral group Fonus tells Computer Weekly about his role as a “chaos pilot”

• March 17, 2016 17 Mar'16

  CIO interview: Charlotta Nyström, Kemira

  Finnish chemical industry group CIO sees networking with other CIOs as an essential part of her job

• March 15, 2016 15 Mar'16

  Automated financial advice service causes RBS job losses

  RBS announces job cuts as it invests in automated services designed to give online financial advice

• March 14, 2016 14 Mar'16

  NHS England injects £55m to boost e-Referrals uptake

  NHS England will use £55m to reward GPs and hospitals using digital referrals by 2018 to increase uptake of its e-Referrals programme

• March 03, 2016 03 Mar'16

  Why are big government IT projects still going wrong?

  The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite

• March 02, 2016 02 Mar'16

  AWS cuts cloud data transfer fees for academic and research user groups

  Cloud services giant Amazon Web Services (AWS) rolls out discounts in bid to lower the cost barrier to making scientific discoveries

• February 29, 2016 29 Feb'16

  CIO interview: Anders Candell, Stora Enso

  CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology

• February 19, 2016 19 Feb'16

  CIO interview: Catherine Doran, Royal Mail

  Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model

• February 11, 2016 11 Feb'16

  CW500: Skills, changing roles and cloud among key trends for CIOs in 2016

  At Computer Weekly’s first CW500 meeting of 2016, CIOs gathered to discuss the role of the CIO, business change, cloud uptake and skills

• February 08, 2016 08 Feb'16

  CIO interview: Johan Kestens, ING Belgium

  ING Belgium’s CIO talks to Computer Weekly in depth about the technology-driven changes in the banking sector

• January 27, 2016 27 Jan'16

  CIO interview: Jo De Vliegher, Hydro

  The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time

• January 26, 2016 26 Jan'16

  Blue light services should share control rooms and IT, Home Office says

  The Home Office plans to make emergency services collaboration mandatory and to join up back-office IT and control rooms

• January 25, 2016 25 Jan'16

  Alstom outsources IT transformation to HCL Technologies

  Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project

• January 20, 2016 20 Jan'16

  Met Police appoints Angus McCallum as CIO

  BG Group’s Angus McCallum is the Metropolitan Police’s CIO, heading up its Digital Policing arm and serving on the management board

• January 19, 2016 19 Jan'16

  Cornwall Council transfers 270 staff back in-house as BT deal ends

  Cornwall Council’s £160m outsourcing deal with BT has officially come to an end as the council transfers 270 staff back in-house

• January 19, 2016 19 Jan'16

  Government should exploit blockchain technology, says chief scientist Mark Walport

  Distributed ledgers – the technology behind systems such as bitcoin – could transform public services, says government chief scientist Mark Walport

• January 08, 2016 08 Jan'16

  Blackpool becomes third NHS trust to get open-source EPR

  Open-source electronic patient records continue to gain traction in the NHS as Blackpool Teaching Hospitals NHS Foundation Trust signs up

• January 07, 2016 07 Jan'16

  Mixed prospects for IT spending in Europe

  Europe’s economies have varying expectations for IT spending over the next couple of years as the global market sees moderate growth

• January 06, 2016 06 Jan'16

  CIO interview: Mats Hultin, Saab Group

  Saab Group's CIO talks to Computer Weekly about the huge challenge of integrating 40 separate IT organisations into one

• December 31, 2015 31 Dec'15

  Top 10 internet of things stories of 2015

  2015 was the year the internet of things began to move from theory to widespread practice, and the fledgling industry shook off the millstone of connected kitchen appliances

• December 17, 2015 17 Dec'15

  National security ‘not affected’ by failed e-Borders programme, says Home Office

  Despite the key Warnings Index system suffering an average of two high-priority incidents a week – such as a system component not being available – Home Office officials deny it causes risk to national security

• December 08, 2015 08 Dec'15

  National roll-out of Universal Credit digital service to begin in May 2016

  The Universal Credit digital service will be rolled out to five job centres a month from May 2016, says the Department for Work and Pensions

• December 03, 2015 03 Dec'15

  Home Office e-Borders programme costs to reach £1.1bn by 2019, says NAO report

  The failed e-Borders programme has cost £830m to date, with a further £275m projected costs before the Home Office produces new systems in-house, due to go live in 2019

• December 02, 2015 02 Dec'15

  COP21: IoT can accelerate sustainable development, says Gartner

  As the Paris climate talks get under way, Gartner says the IoT has a big role to play in minimising the impact of global warming

• December 01, 2015 01 Dec'15

  Bill Gates spearheads climate change initiatives

  A group of IT entrepreneurs, CEOs, investment gurus and dignitaries have announced an alliance at the Paris 2015 Climate Conference to fund clean energy research

• December 01, 2015 01 Dec'15

  CIO interview: Jesper Riis, DSV

  IT plays a business-critical role at Danish logistics and transportation company DSV. CIO Jesper Riis tells Computer Weekly about his current challenges

• November 27, 2015 27 Nov'15

  GDS aims for £3.5bn savings using its £450m budget

  The Government Digital Service plans £3.5bn in efficiency savings on the back of its £450m budget, including a £1.3bn saving from its government-as-a-platform programme