Citrix has bought the privately-held cloud-based service desk technology provider Beetil, to expand its capabilities of its cloud-based support product line, Citrix GoToAssist.
This acquisition will integrate an IT service desk solution to its existing cloud-based product. It will also be able to offer a set of cloud-based services from a single platform for remote support, monitoring and service desk management.
Founder and CEO of Beetil, Dan Lee, said that the company was initially set up to ‘deliver a better cloud-based support and service management experience based on the best practice ITIL framework.’
Beetil, which provides technical support professionals with services such as incident tracking, end-user self-service, configuration, change management and release management functionality, was acquired by the desktop virtualisation specialist for an undisclosed sum and will join the company immediately.
“Together with the Beetil team, we will extend our leadership in delivering innovative cloud-based support,” said Brett Caine, SVP and GM for the online services division at Citrix.