Enterprise Holdings uses ServiceNow to boost IT management

Car rental company Enterprise Holdings is deploying ServiceNow’s cloud services for IT service automation.

The company, which runs Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands is using ServiceNow to help consolidate and simplify IT management.  The company’s IT team chose the ServiceNow product to provide a more agile and automated workflow across its  global departments.

Enterprise Holdings has used ServiceNow to move to ITIL, the IT service management (ITSM) framework for running IT services efficiently. The software, which is deployed as a cloud service allows Enterprise Holdings’ IT department to provide a transparent incident, problem and change management, the company said.

It is also planning to use ServiceNow for service catalogue and service request automation providing employee self-service and faster access to IT services.