Kathleen Hall is correspondent for Computer Weekly. She writes about technology issues in small to medium-sized enterprises, as well as specialising in the retail and services sectors.
Previously Kathleen worked as business reporter for Vitesse Media, covering SMEs and enterprise IT.
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The Driver and Vehicle Licensing Agency (DVLA) has signed a £6.7m deal with Virgin Media Business in a contract that highlights the benefits of suppliers being accredited for the government Public Services Network (PSN).
Virgin will supply a hosted call management platform that will handle around 20 million calls a year and will route all incoming calls for DVLA's non-geographic numbers, enabling the agency to manage capacity in real time. The system will also allow DVLA to monitor how well calls are being handled.
Virgin Media and Global Crossing are the only companies so far to have been awarded a PSN accreditation to supply compliant telecoms equipment to government departments.
Clive Powlson, telecoms category manager at DVLA, said the accreditation was one of the reasons the agency chose Virgin.
"The PSN and unified communications are the two major technology drives in the department. Virgin was chosen as we wanted to at least make sure had someone with PSN accreditation, even though we are still currently at the planning stage," he said.
The contract was awarded in June and the department expects to fully transition to the new system by the end of the year.