Simon Went, head of development at Calor Gas, said, "Our logistics operation has been transformed by the use of telemetry, scheduling and onboard truck computers."
The project has helped the company speed up its invoice process, which used to take used to take two weeks, to a day.
Other business benefits include improvements in key performance indicators such as higher tonnage delivered per kilometre and average delivery size, Went said.
The gas supplier used Tibco to connect business applications together including the JD Edwards OneWorld enterprise resource planning system (now owned by Oracle), Onyx CRM, telemetry, logistics scheduling and driver onboard truck computers.
Calor has installed units on 25,000 of the 60,000 tankers it uses. The units communicate data on gas deliveries weekly to a database, which Tibco application integration software monitors for changes. The system calculates the customer's gas "burn rate", and schedules a delivery if one is required.
Tibco also connects field service technician devices, document management, data warehouse, finance packages and Calor's customer portal.
Calor Gas will build on this integrated IT infrastructure in May this year when it starts the upgrade of its ERP system onto the latest JD Edwards Enterprise One ERP suite. This project is due to be completed in 2009.