IT directors should adopt ITIL, the standard for IT management best practices, to align IT with the business by providing a managed IT service to business users.
Speaking to Computer Weekly today at the IT Service Management Forum's annual conference in Brighton Keith Aidis, chief executive office of the itSMF, said the latest version, ITIL 3, was designed to enable IT staff to engage with the business. "ITIL allows the IT director to adapt the language of IT into a language business can understand," he said.
Aidis suggested that IT director should not only be concerned with meeting a service level with the business. "You need to be able to sell your customers, the end-users, what you think they will need, rather than what they say they want."