Compuware has extended its business service management (BSM) software to help firms quantify the business benefits of new applications.
The firm has introduced Vantage Service Manager, which is based on Compuware’s recent acquisition of Proxima Technology’s Centauri Business Service Manager.
Compuware said, the product has been fully integrated into the Compuware Vantage BSM product line and is designed to align IT service delivery with business objectives.
“One of the potential benefits of using a BSM tool is that it helps IT present to its business unit customers a business-oriented display of how well IT services are performing in support of critical business processes,” said Debra Curtis, a research vice president at Gartner.
“BSM products identify the IT services impacted by IT component problems, helping to prioritise operational tasks and support efforts relative to business impact,” she said.
Vantage Service Manager delivers pre-packaged dashboards for IT and line-of-business users in order to better meet the needs of enterprise customers.
Compuware said these out-of-the-box dashboards provide real-time and historical information regarding business-critical services, enabling enterprises to quickly achieve value from their BSM implementation.
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