uSwitch.com hopes TeaLeaf CX will enable it to improve the user experience and increase conversions of consumers searching for the best utility, financial services or communications services supplier to suit their requirements.
TeaLeaf CX is designed to provide website managers with an understanding of all transactional processes. This will help uSwitch.com resolve issues and maximise customer satisfaction with each switch.
Narisa Wild, head of user experience at uSwitch.com, said the tool will help uSwitch to manage customer experience and make ongoing improvements across its website.
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