BT is now starting to upgrade its customers’ basic broadband access speeds to 8mbps (megabits per second) from the current basic 2mbps, for free.
The speed at which customers can send data is also being increased 75%, from 256kbps (kilobits per second) to 448kbps.
Those customers on higher usage tariffs will be the first to see an upgrade, while those on the basic £17.99 a month package will get their 8mbps upgrades later this spring, said BT.
Ian Livingston, BT Retail chief executive officer, said, “BT’s new nationwide broadband service delivers the complete package. With speeds of up to 8Mb, the entire family can now enjoy watching movies, making calls over the internet, online gaming, downloading music and faster web surfing – all at the same time and for no extra cost.”
With BT spending a lot on upgrading customers connections, it wants to make sure customers don’t immediately shift suppliers.
It has therefore announced that customers getting an upgrade will be subject to a new 12-month contract.
Existing customers are being offered a free upgrade on a first-come, first-served basis.
All existing customers can go to www.bt.com/getbroadband for information on how to order or pre-register for their free upgrade.
Bulldog, which is owned by Cable & Wireless, already offers a basic 8mbps, and cable broadband supplier NTL offers higher basic broadband speeds to some of its customers.