Microsoft offers unlimited technical support in latest anti-trust compliance shot

Microsoft is offering unlimited technical support to companies using its workgroup server documentation, as it attempts to persuade the European Commission that it is complying with the anti-trust judgement against it.

Microsoft is offering unlimited technical support to companies using its workgroup server documentation, as it attempts to persuade the European Commission that it is complying with the anti-trust judgement against it.

Microsoft will attend a final compliance meeting with the commission in Brussels at the end of this month. If it cannot persuade the commission that it is complying with the judgement it faces a daily fine of £1.4m.

While welcoming Microsoft’s move, the commission said the documentation Microsoft has so far supplied for its workgroup server protocols is not adequate to enable the company to comply, but Microsoft disputes this.

Microsoft had previously offered 500 hours of technical support with the documentation for any company that used the product, but it now says documentation licensees will get unlimited support as well as on-site assistance.

Microsoft was asked to make its workgroup server protocols available to rivals to allow them to more easily build rival server platforms that worked in a Windows environment.

No companies have so far licenced the 12,000 pages of documentation Microsoft has made available.

The commission says the format of the documentation supplied does not comply with its ruling, as it is too confusing for Microsoft's rivals to use.

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