Global VoIP company iBasis is to deploy the enterprise-class Netezza Performance Server (NPS) datawarehouse appliance to improve call detail record (CDR) analysis for its VoIP services.
To accommodate rapid growth and increasing demand for wholesale and retail VoIP services, iBasis is enhancing its datacentre technology capabilities to accelerate data load cycles and optimise system performance to enhance both customer experience and profitability.
With an annual run rate of more than nine billion minutes of international traffic and an annual growth in data volume of more than 45%, iBasis has experienced a dramatic increase in data volumes in the sophisticated back-office systems that are critical to running its business. By deploying the NPS datawarehouse appliance, iBasis says it can execute complex analyses against increasingly detailed data to further enhance its management of call routing and rating to optimise gross profit.
"Our [back-office] systems have enabled us to turn complexity into competitive advantage by giving us the ability to manage the routing and rating of millions of international calls at a very high level of granularity," says Paul Floyd, senior vice-president of engineering, R&D and operations for iBasis.
"Deploying [a new system in the datacentre] enhances that ability while providing significant operating efficiencies. It will be a vital tool in accelerating future improvements, growth and profitability."