Rise in helpdesk calls ramps up security spend

Some 61% of 1,000 international IT chiefs surveyed by Cisco intend to increase their spending on security in order to cope with a barrage of security problems reported by mobile workers.

Some 61% of 1,000 international IT chiefs surveyed by Cisco intend to increase their spending on security in order to cope with a barrage of security problems reported by mobile workers.

A third of UK respondents expect security investments to rise by 10% as the growing onslaught of viruses, phishing scams and other security threats are pushing up support calls, according to 38% of the respondents.

“These findings are a call-to-arms for IT and security teams,” says Jeff Platon, Cisco vice-president of security solutions marketing.

IT needs to switch from ‘reactive mode’ and reduce helpdesk calls by introducing better security practices and education.

“Understanding the reasons for these trends heightens the urgency for IT to adopt a more progressive, cost-conscious approach to protecting corporate data and employees, ” says Platon.

CIOs should also expect VoIP to bring fresh threats to company security, adds market analyst Ovum. Even though VoIP denial-of-service attacks have yet to hit home, companies should build filtering technologies into their defences now.

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