Child Support Agency: a history of IT failure

• CSA's systems were given green light despite 52 critical defects
• CSA IT in crisis
• IT changes fail to save Child Support Agency
• MP spells out failings in the Child Support Agency's systems
• Staff entered false data to get around CSA controls
• Inadequate training, poor communication and IT problems are to blame, say CSA staff
• Data migration is a major problem
• MPs say management style, not just technology, to blame for CSA woes
• CSA IT passed Gateways despite no fall-back plan

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