Automotive services group Inchcape has improved the speed with which its invoices are paid by 30% following the introduction of new business application software from Microsoft.
Inchcape has completed one of the UK’s largest roll-outs of Microsoft Navision. Its 240-user system uses Navision financial, CRM, human resources and payroll modules.
Services partner Anglia Business Solutions developed specific functionality for yard and storage tasks, pre-delivery management, workshop and parts inventory management.
Underpinning the business application system is a user-configurable workflow engine, also developed by Anglia, which delivers the business logic.
The project cost about £3m and is expected to show a return on investment within three years, Inchcape said.
The system captures a range of details associated with each vehicle. It also tracks every process carried out on vehicles and vehicles’ location, facilitating reliable management information and ensuring accurate invoicing.
Peter Wilson, group IS director at Inchcape, said, “We needed a flexible solution capable of handling any contract conditions dictated by our automotive customers. The workflow engine meets this requirement superbly.”
The system gives clear visibility of customer profitability, contract profitability and individual site profitability, said Wilson. “This information was extremely difficult to get with our legacy systems,” he added.