Microsoft has delayed the launch of version 2.0 of Microsoft CRM, its customer relationship management package.
The software giant was planning to launch CRM 2.0 next month, but now says the upgrade won’t be available until the end of this year at the earliest.
The decision came as Microsoft appointed a new general manager for Microsoft CRM. Brad Wilson has joined from PeopleSoft in the wake of the company's takeover by Oracle.
Microsoft said it had decided to delay the launch so that it could develop the package further before any upgrade.
Microsoft CRM is part of Microsoft’s Business Solutions division, which saw flat sales in the last quarter despite Microsoft posting record results for the overall company.