Some 80% of businesses still use retrospective or reactive methods as their main tool for measuring and monitoring network performance, according to new research by network management software specialists, Chevin.
The survey polled 250 UK IT departments across a range of different market sectors and sizes found that the most common complaint IT departments receive from users concerned applications (34%).
Chevin found that up to 26% of network managers still relied on users to inform them of network problems, instead of more comprehensive network management tools.
Chevin’s annual survey on business network performance issues also found that 26% of companies had no plans to implement a network management solution in the near future.
According to the company, this does not sit well with other issues highlighted during the survey, where significant numbers of businesses stated that new applications, increased users and increasing moves towards home working would all impact on their networks in the coming 12 months.
“Network management best practice must be about pro-active and reactive management of the network, servers and applications – but this survey shows there is still a significant lack of understanding about the benefits of pro-active network management techniques,” said Chevin’s managing director, Mark Kerrison.
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