Avaya products bolster real-time collaboration

Avaya has introduced products designed to help businesses improve productivity by boosting the effectiveness of real-time...

Avaya has introduced products designed to help businesses improve productivity by boosting the effectiveness of real-time collaboration.

The company introduced software and phones based on the Session Initiation Protocol (SIP), a standard used for connections between devices in IP networks such as voice-over-IP phones. 

Avaya said its new tools integrate internet applications, such as instant messaging, with voice and telephone features, such as conferencing, voicemail and "click-to-dial" capabilities, enabling collaboration among individuals and teams of people in various locations. 

"The end result is the reduction of time it takes to reach colleagues, obtain information and make decisions, increasing overall productivity and operational efficiency throughout an organisation," the company said. 

Avaya said its SIP products allow companies to use the full benefits of "presence" to accelerate and simplify communication across multiple points of contact, including desktop telephones, mobile devices, PCs and instant messaging applications. 

The foundation for these capabilities is the Avaya Converged Communications Server, a suite of open standards-based software applications that enables an IT staff to deploy SIP and presence-enabled applications securely and cost-effectively. 

Through the server, network administrators can provide employees with a single, secure SIP address that consolidates various modes of communications. 

The company also announced SIP enhancements to its Communication Manager, as well as the addition of two new IP telephones -- the Avaya IP Softphone R5 with Instant Messaging and the Avaya 4602 SIP Desktop Phone.

Linda Rosencrance writes for Computerworld

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