Since its release more than a year ago, Oracle E-Business Suite 11i has drawn upgrade-related criticisms from the company's installed base of users concerned about 11i's business, a lack of adequate support and the need for numerous patches to keep the software from crashing.
Now, Oracle is delivering three services to address the upgrade to 11i's enterprise resource planning (ERP) and financial modules, to help evaluate and eliminate customisation and show users how to make a business case for migration.
Oracle, however, said it had not launched the services because the software is especially difficult to implement. "What we announced today is just another form of support for our users, to help them migrate," said a spokeswoman.
Indeed, a number of users said recently that 11i's technical inadequacies are in the past. According to a report by investment bank Morgan Stanley Dean Witter, "Oracle has corrected the [instability and bug] problems and is now shipping high-quality products and customers are beginning to notice."
The report, from analyst Charles Phillips, also stated that Oracle has 920 referenced customers on 11i with 4,000 implementations now ongoing. Oracle estimates that a quarter of those customers are upgrades.
"The Oracle journey on Release 11i of the applications reminds us of Rocky," said Phillips. "Bruised, battered and seemingly overmatched, somehow Oracle keeps answering the bell for the next round and moving forward... Release 11 bombed out of the gate, but is now in fighting shape and can be installed without hesitation."
The services are available immediately.