BA system links caterers

A new e-business system being implemented by British Airways could result in passengers being offered in-flight food that is...

A new e-business system being implemented by British Airways could result in passengers being offered in-flight food that is better suited to their tastes.

Daniel Thomas

The airline has integrated its global catering supply chain and inventory management systems in a bid to improve efficiency and customer service.

BA will use the Aerocater system from information system provider Sita to integrate its London-based global catering division with other systems around the world. Aerocater is accessed via the Internet and should provide BA with a cost-effective way of interacting with all of its caterers.

"BA has a complex route network with different catering products for different parts of the world. This system will ensure that the different catering systems are integrated and that each caterer has access to real-time information," said Martin Blinkhorn, manager of catering business support at BA.

Sita worked with catering software suppliers Calibre and Inflair on Aerocater. The system is designed to offer a single, open and neutral industry-wide platform, that will streamline communications between airlines and caterers. It will be hosted at Sita's information hub in London, and is being supplied to BA on an application service provider basis.

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