Revenue will buy services online



Mike Simons

The Inland Revenue has signed a three-year framework agreement with Computacenter for online procurement of telecoms, IT...



Mike Simons

The Inland Revenue has signed a three-year framework agreement with Computacenter for online procurement of telecoms, IT and supply services.

Computacenter beat ICL for the deal, which is expected to be worth £42m a year. It covers equipment and services over which the Revenue wants to keep control and not hand over to its business process outsourcer EDS.

John Yard, the Revenue's IT director, said, "The Inland Revenue is committed to making full use of e-commerce. We have included a condition in the contract that Computacenter must integrate all our ICT procurement into an online catalogue by November this year."

Neil Cox, in charge of government marketing at Computacenter, said a key part of the contract would involve the Revenue's expansion into "contact centres".

Following the successful opening of a pilot centre in East Kilbride, Strathclyde, last year, the Revenue intends to build a series of Web-enabled call centres that allow the public to communicate by phone and provide online access to the tax man.

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