Sage customer community to offer channel enhanced services wrap

Sage has launched a new services proposition to support its SME customers, with the intention of helping partners boost their services offerings

Sage has unveiled a new SME online services scheme, Sage 200 Services, designed to support customers and foster increased interaction around the channel.

The two-tier package will provide business advice around areas such including human resources and health and safety, support, insight and an online community to foster more interaction and networking opportunities.

Higher-level customers will also get access to the webinars and events, and access to organisations such as HMRC for legislation information and support, as well as previews of upcoming Sage products.

Sage hopes the services will increase customer awareness of some of the services its channel can provide, and that partners will be able to benefit by delivering enhanced customer experiences to boost recommendation and retention rates.

Sage product manager, SMB services Helen Pearson commented: “Our channel partners play a crucial role in reaching the SMB community and we are constantly looking for ways to help them provide the best customer service possible and maximise revenue opportunities. 

“Sage 200 Services will provide extensive resources to SMB customers, enabling them to get the most out of their business, while also informing them of the additional capabilities on offer through Sage partners,” she explained.

James Spencer from Sage business partner Pinnacle added: “The launch of Sage’s 200 Services supports us in ensuring our customers have access to expert advice, but from a host of different perspectives including industry bodies, peers, and software specialists.”

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