In Depth

In Depth

Enterprise software

• Hotels.com turns to cloud and big data to drive up online holiday bookings

  Online hotel booking site explains how the use of public cloud and NoSQL database tech has benefited its business  Continue Reading

• Overcoming the business and technology barriers to DevOps adoption

  What steps should the enterprise take in adopting this approach to software development and delivery  Continue Reading

• Genomics England gears up IT for next phase of development

  Genomics England, the government-owned organisation aiming to map 100,000 genomes by 2017, has recruited its first patients. It is also assembling the building blocks of its long-term IT strategy  Continue Reading

• Managing your customer’s multi-channel service experience

  Customers expect the same levels of service however they contact you – by phone, in store, on the web or from mobile. How do you deliver the best multi-channel experience?  Continue Reading

• Using data analytics to deliver more personalised customer service

  Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for?  Continue Reading

• Email overload is killing the UK's economic productivity

  Mounting evidence suggests email is a blight on the UK’s economic productivity – but services outsourcing firm Atos has found a way to stem the tide  Continue Reading

• App development companies fight back against digital piracy

  How can digital companies protect their IP against a tidal wave of smartphone boosted piracy? Is digital rights management software effective enough, or is it better to adapt your business model?  Continue Reading

• Inside DevOps: How it really works

  DevOps done well can lead to a continuous loop where teams plan, code, build, test, release, deploy, operate and monitor  Continue Reading

• How to write supplier contracts for agile software development

  Typical supplier contracts are not suited to agile software projects where there is no requirements specification – so what should IT leaders do?  Continue Reading

• Financial applications are on a journey to the cloud

  CFOs in Europe embrace cloud-based financial applications as a result of security and delivery model improvements  Continue Reading

• NoSQL and NewSQL edge into Belgian railways and Austrian yellow pages

  NoSQL, NewSQL and graph databases are finding uses in mainstream European industry sectors from origins in US dotcoms  Continue Reading

• Local authorities band together to share enterprise software

  Local authorities in London and elsewhere in England are banding together to share enterprise software to cut costs, from the bottom up  Continue Reading

• Is customer experience management the new CRM?

  Consumers have far more information today than they have ever had, and this simple fact is a major game changer for anyone who sells anything  Continue Reading

• VMware vs OpenStack: How they handle storage

  The opportunities and challenges presented by the two virtualisation environments when it comes to storage, backup and disaster recovery.  Continue Reading

• OpenStack Manila: File access storage for the open source cloud

  OpenStack Manila is the file level access method in development by the open source cloud platform. What is it, how does it work and when will it be ready?  Continue Reading