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Features in this issue

• Using technology to reinvent stores

  by  Glynn Davis

  Technology is becoming an important part of the shopping experience at home, in stores and in-between, so how are retailers using technology to advance the store experience?

• How algorithmic automation could manage workers ethically

  by  SA Mathieson

  Managing workers by algorithm and automated process has generated ethical problems aplenty. Can such means be pressed into the service for a more ethical mode of worker management? We find out

• CIO interview: Loïc Giraud, global head of digital platform and product delivery, Novartis

  by  Mark Samuels

  Data is at the heart of life sciences – and for Novartis, that means investigating emerging technologies such as quantum computing and blockchain, as well as using analytics, artificial intelligence and automation