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6 February 2024
How Simplyhealth uses Salesforce’s take on GenAI to boost email response times
This article is part of the Computer Weekly issue of 6 February 2024
Health and dental plan company is cutting response times to some common and recurring client queries – from 12 minutes to just one – by using generative artificial intelligence technology.
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Features in this issue
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How Simplyhealth is using Salesforce’s take on generative AI to boost email response times
Health and dental plan company is cutting response times to some common and recurring client queries – from 12 minutes to just one
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IT security strategy: Assessing the risks of generative AI
Most industry watchers see 2024 as the year when generative AI and large language models will begin moving into enterprise IT