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3 February 2026
Interview: How ING reaps benefits of centralising AI
This article is part of the Computer Weekly issue of 3 February 2026
ING bank is using generative AI-powered chatbots with a human in the loop to streamline mortgage applications. It is also testing speech-to-speech models
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Features in this issue
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UK government ‘blindly accepted’ Iver datacentre environmental assurances, it is claimed
The UK government confirms that its decision to grant planning permission for a hyperscale datacentre, which is at the centre of a legal challenge on environmental grounds, should be quashed
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Interview: How ING reaps benefits of centralising AI
ING bank is using generative AI-powered chatbots with a human in the loop to streamline mortgage applications. It is also testing speech-to-speech models