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Data focus pays off for NatWest
This article is part of the Computer Weekly issue of 13 December 2022
Data is at the heart of bank’s push to improve customer experience – and enhance its green credentials, as transformation and strategy head David Charnley explains.
Features in this issue
AI experts question tech industry’s ethical commitments
The massive proliferation of ethical frameworks for artificial intelligence has done little to change how the technology is developed and deployed, with experts questioning the tech industry’s commitment to making it a positive social force
DCMS to assess UK semiconductor industry
The ongoing global chip crisis, geopolitician tension with China and deal-blocking are the backdrop to this latest assessment
CIO interview: David Charnley, head of transformation and strategy, NatWest Group
Data is at the heart of the banking giant’s push to improve customer experience – and to enhance its environmental credentials