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March-May 2022

AI assistant Bürokratt to reduce bureaucracy in Estonian government

An artificial intelligence (AI)-based digital assistant will support Estonian citizens when they use government services from next year after a successful beta test of the software. Known as Bürokratt and set to go live next year, the digital assistant is a combination of interoperable AI networks, which will even contact people directly when they need to complete a government service. Like Siri and Alexa, Bürokratt will communicate with users using voice, removing bureaucracy and making government services easier to use. Through voice commands on commonly used devices such as smartphones, citizens will be able to carry out tasks such as submitting applications, make payments and data in registries. Traditionally, people would have to find information from various government websites to enable them to complete a task, but because the service is personalised, Bürokratt knows each citizen and can automatically do what they need to do. The assistant will even contact citizens to remind them if they need to complete a task such as ...

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