Gatwick Airport taps into Getronics IT staff for projects


Gatwick Airport taps into Getronics IT staff for projects

Karl Flinders

London Gatwick Airport will use IT staff from Getronics on IT projects over the next four years to give it the staffing flexibility required during a period of transformation.

This is to support the airport in transforming its IT and follows decision to end an outsourcing deal with Logica and move IT in-house.

Gatwick gets a facelift

Gatwick Airport will have access to 21 ICT roles within Getronics to use when required to work on projects. Last year, the supplier provided IT resources to support Gatwick as it exited an IT outsourcing agreement with Logica.

“As we continue to transform the customer experience and IT at Gatwick, flexibility is a key requirement. This agreement helps ensure a more flexible resourcing model,” said Michael Ibbitson, CIO at London Gatwick Airport.

Gatwick is currently transforming IT with a cloud strategy that aims to reduce its 800 in-house servers to 200 and consolidate 170 applications down to 50. 

The airport’s IT team supports 2,500 employees, as well as 23,000 people working for airlines, handlers and retailers.

One of the main points of its strategy was to bring the service desk and service management, which was outsourced to Logica, back in-house. This created 18 new in-house roles. In April 2013, Gatwick signed an IT services deal with Getronics as part of the IT transformation to provide interim service desk and service management as Gatwick transfers services in-house.

Getronics was appointed to manage Gatwick’s applications portfolio in November 2012.



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