John Lewis and Waitrose move to Google Apps for collaboration


John Lewis and Waitrose move to Google Apps for collaboration

Caroline Baldwin

John Lewis and Waitrose have adopted Google Apps for sharing ideas, managing information and receiving real-time updates on the business.

The retail group with around 60,000 users joins Ocado, Travis Perkins and Just Eat who have also adopted Google’s cloud collaboration tools.


Both John Lewis and Waitrose are using Google Apps to manage information, including sharing rotas, and to get real-time updates which improve efficiency and customer service.

Announced at Google’s annual conference in London today, John Lewis also uses Google Apps to communicate to employees about strategic direction and vision.

Paul Coby, CIO of John Lewis said: “Superior customer service is a cornerstone of John Lewis, but traditionally retail operational and procedural information has been in a paper-based format. This is difficult to access when partners are on the shop floor.

“We rolled out Google Apps for the retail support platform to 30,000 employees in just six weeks, enabling them to access and manage information on the go, in real time and on any device.”

Employees can share ideas and suggest ways to improve the business and work environment.

Cheryl Millington, CIO of Waitrose said: “We’re just at the start of our Google journey but already apps are making it easier to communicate, collaborate and share ideas, as well as improving business processes."

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy