Both John Lewis and Waitrose are using Google Apps to manage information, including sharing rotas, and to get real-time updates which improve efficiency and customer service.
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Announced at Google’s annual conference in London today, John Lewis also uses Google Apps to communicate to employees about strategic direction and vision.
Paul Coby, CIO of John Lewis said: “Superior customer service is a cornerstone of John Lewis, but traditionally retail operational and procedural information has been in a paper-based format. This is difficult to access when partners are on the shop floor.
“We rolled out Google Apps for the retail support platform to 30,000 employees in just six weeks, enabling them to access and manage information on the go, in real time and on any device.”
Employees can share ideas and suggest ways to improve the business and work environment.
Cheryl Millington, CIO of Waitrose said: “We’re just at the start of our Google journey but already apps are making it easier to communicate, collaborate and share ideas, as well as improving business processes."