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Gieves and Hawkes cuts comms costs with single hosted service

Men's tailor Gieves and Hawkes has reduced data and voice communication costs by consolidating its voice and data infrastructure into a single hosted service.

The company, which has a turnover of £20m a year, has saved 7.5% on its data communications and 22% on external call costs by switching to a voice over IP (VoIP) system and a 2mbps Multiprotocol Label Switching (MPLS) link from Viatel.

The system has also eliminated call costs between the company's two offices and enables staff to move between sites without changing their phone number.

The VoIP system replaced the company's main telephony system from BT and a national call service from Cable and Wireless. The MPLS link replaced a leased line system from Easynet between the company's offices in Savile Row and Esher.

"By simultaneously future proofing and streamlining our network, we can ensure we stay ahead of the pack and reduce our costs at the same time," said David Collins, financial director at Gieves and Hawkes.

The increasing cost of running a leased line infrastructure and the need to update its communication systems were two of the main reasons for the company switching to the Viatel system.

Gieves and Hawkes, which employs 160 people at 25 sites across the UK, said that using a service from a single supplier instead of three had increased the ease and speed of fault resolution as well as enabling greater control over fault reporting.





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