Standard Life gives snail mail an e-boost


Standard Life gives snail mail an e-boost

Karl Flinders

Standard Life is using image-recognition software to automate the distribution of paper-based mail, allowing it to handle higher volumes at faster speeds.

The financial services company is using EMC's Captiva Input­accel software to automatically decide where to send documents after they have been electronically scanned.

The mail-handling centre in Edinburgh processes more than one million items of post a year. The firm scans them using Kodac scanners and distributes them using a workflow system, supplied by DST. Previously staff would read the documents on screen and input information into the workflow system.

Gerry Timoney, IT project leader at Standard Life, said the software has cut response time to customer enquiries and will help the firm with regulatory compliance.

Standard Life rolls out CRM software

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy