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European Parliament calls for improved consumer protection for software use

Antony Savvas

The software industry has welcomed European Parliament calls to improve consumer protection for software use.

The European Parliament has called upon the EU Commission to properly examine existing consumer protection laws before introducing new legislation or expand existing rules on software and digital content.

The Business Software Alliance (BSA) and the European Software Association have welcomed the European Parliament's stance.

"We look forward to working with the EU Commission to examine whether there are circumstances under which existing consumer protection rules and software customer assistance - including reimbursement, warranties, product replacement, technical support, and customer assistance - do not provide redress,"

said Francisco Mingorance, director of BSA European public policy.

While also supporting the European Parliament's position, the European Software Association says any new rules on consumer protection for software use should not cause any economic disadvantage to European software firms, particularly smaller ones.


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