North Wales Police upgrades to IP comms with Affiniti


North Wales Police upgrades to IP comms with Affiniti

Antony Savvas

North Wales Police is to upgrading its network to an IP communications infrastructure to improve services and cut costs.

Comms integrator Affiniti is implementing and managing the converged communications network that will be used by 2,500 employees across 75 police stations.

The legacy voice network is being replaced with a converged voice and data network, with management costs reduced.

The network enhancement also enables the use of collaborative tools, XML applications and desktop video conferencing that will provide significant time and cost savings.

The force is already piloting desktop video-conferencing at its Western Division in Meirionnydd, which is saving officers at least 30 hours a week in travel time.

This will reduce costs by more than £34,000 a year in one division alone, as well as decreasing the carbon footprint and allowing officers to invest more time in supporting the public.

Following this success, North Wales Police intends rolling out the video conferencing technology to all stations within the next year.

Ian Davies, projects and customer services manager at the force, said, "The unified communications solutions boost flexibility and speed of response, as well as providing a more collaborative way of working."

Big increase in unified communications take-up as sales reach £191m >>

Customer service and unified communications 'pain points' for UK >>

Unified messaging system updates company's voicemail >>

Comment on this article:

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy