Somerfield's IT helpdesk moves to India


Somerfield's IT helpdesk moves to India

Will Hadfield

Somerfield has transferred its IT helpdesk to India in the first part of its seven-year £33m offshoring deal with Tata Consultancy Services .

The offshore IT helpdesk went live in Bangalore on 2 March. Tata provided an IT helpdesk trial during February when all the helpdesk functions were provided by the outsourcer’s employees working in the UK.

Under the deal with Tata, Somerfield will also offshore its infrastructure, servers and networks. Somerfield’s 900-plus retail outlets and eight distribution centres will receive all their IT services from Tata.

Somerfield will cut some 115 of the 141 IT jobs at its Bristol IT headquarters once all the services have been offshored to India. The contract with Tata is one of the first full-service IT outsourcing contracts signed by a large UK retailer.

Somerfield signed the contract last November, just one year after its high street rival J Sainsbury announced the UK’s largest ever IT insourcing when it cancelled its 10-year, £1.7bn contract with Accenture.
Somerfield shifts UK IT operations to Tata

Retailers turn to wholesale outsourcing

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