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Change management key to project success

The first wave of e-government projects have often failed to transform local government business processes because they have focused on technology rather than change management, according to public sector IT organisation Socitm.

The first wave of e-government projects have often failed to transform local government business processes because they have focused on technology rather than change management, according to public sector IT organisation Socitm.

The next wave of projects must focus on driving through back office efficiencies, said Socitm president Angela Waite, who used the organisation’s conference in Brighton to launch a series of events and research programmes to run over the next six months.

Socitm will exhibit at the ministerial e-government conference in Manchester on November 24 and 25 and will host a one-day conference on business transformation in Birmingham next January.

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