In what it calls a clear departure from previous managed services solutions in the marketplace, Logicalis has unveiled a new range of IT managed services.
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The novel feature of the new Logicalis services is that it is built around the ability to manage evolving service levels against the support of specific business processes and objectives, rather than simply guaranteeing the availability of IT and communications infrastructure and services.
As such, insists Logicalis, the new offerings represent a step change in the evolution of managed services from solutions based on static Service Level Agreements (SLAs) to the secure and holistic management of the entire infrastructure, supported by a single, flexible Business Level Agreement (BLA) that evolves continuously with the customer's organisation through ongoing Service Improvement Programmes (SIPs).
The services are supported through a four layer model integrating the management of devices, infrastructure, service and business levels. Logicalis provides a single point of contact through a new purpose-built Managed Service Centre for customers to monitor and manage dynamic requirements and relationships with multiple service providers. Logicalis will monitor and manage the entire IT and communications infrastructure - including networks, servers, enterprise applications, security devices and the desktop - from a centralised, network and systems management platform.
The management information, critical for supervising the customer's information and communications estate, is all available on-line through a bespoke Customer Service portal, providing access to real-time network information, historical SLA reports, billing, on-line fault reporting and order status.