The company says the on-line facility, which went live in July last year, will allow resellers to get a faster, more accurate response to requests for returns.
Chris Miles, e-commerce manager at C2000, said resellers will typically get an authorisation to return within 24 hours of a request being sent, much more quickly than if a request was faxed or telephoned in.
"By using this, the reseller can ensure that it provides all the information we need to process the return and it will get a faster response from us. This means that it knows where it is more quickly so it can manage its customers' and its own expectations more accurately," he claimed.
Miles added that around a third of return requests made manually have to be referred back to the reseller because of problems with missing information. C2000 has updated its on-line returns facility by adding a search box and improving communications so that resellers are e-mailed as soon as a return has been approved.
In March, C2000 said it was processing 16 per cent of total sales via its Web site and 14 per cent via EDI. At the same time, the distributor dropped its free delivery policy for Internet customers.