Accenture has added digital mail to the line of services it offers to postal agencies across the world to help them fend off new competition as traditional mail volumes drop dramatically.
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The service provider has 20 corporate postal services customers and estimates its postal services systems deliver half of the world's mail.
With traditional mail volumes expected to fall by over 40% by 2020, digital mail offers an alternative. Digital mail converts traditional mail such as utility bills into a digital format and sends it to a secure mailbox, keeping it separate from e-mail.
Accenture recently presented research at the European Postal Conference in London. It found that mail is expected to decline by 44% by 2020, to 165.2 billion pieces compared to 297.2 billion pieces in 2009 volumes for 26 postal agencies included in its research.