Microsoft's monthly security updates for February have left Windows XP users unable to restart their computers, according to more than 100 people on a Microsoft support forum.
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
"I updated 11 Windows XP updates today and restarted my PC like it asked me to," said a user identified as "tansenroy".
"From then on, Windows cannot restart again. It is stopping at the blue screen with the following message: A problem has been detected and Windows has been shutdown to prevent damage to your computer."
The complaints started appearing after Microsoft released 13 security updates, but Microsoft forum moderator Kevin Hau said only one update was causing problems for XP.
"There is only one patch that requires uninstallation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled," he said in a forum post.
Uninstalling the faulty patch will fix the problem, said Hau. Users should then follow the Microsoft guidance on how to protect their computers without installing the faulty update.
How to uninstall faulty XP patch
1. Boot from your Windows XP CD or DVD and start the recovery console
Once you are in the Repair Screen
2. Type this command: CHDIR $NtUninstallKB977165$\spuninst
3. Type this command: BATCH spuninst.txt
4. When complete, type this command: exit