Prevx apologises to Microsoft over 'black screen of death'


Prevx apologises to Microsoft over 'black screen of death'

Karl Flinders

Security software supplier Prevx has apologised to Microsoft for a blog that linked the software giant's recent security updates with users experiencing system crashes.

Microsoft investigated reports that its latest release of security updates is causing users' PCs to crash.

Prevx reported a "black screen of death" when they ran the patch, causing the machine to fail. Microsoft said the reports on a Prevx blog were inaccurate and none of the recently released updates are related to the 'black screen of death'.

Prevx has now apologised. "We apologise to Microsoft for any inconvenience our blog may have caused. This has been a challenging issue to identify. Users who have the black screen issue can still safely use our free fix tool to restore their desktop icons and task bar."

Microsoft added: "Our support organisation is not seeing this as an issue. The claims do not match any known issues that have been documented in the security bulletins or [knowledge base] articles."

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