MSC Cruises goes digital with Deloitte, Samsung and HPE
Research from Deloitte has highlighted a number of areas technology could be used on-board. According to the study, technology must help the crew improve the service provided to guests.
With 170 different nationalities sailing, the challenge for communicating effectively with guests is complex. There is a need to provide relevant information based on the guest profile, and the digital channels must facilitate the effective delivery of this information, Deloitte’s study noted