Aruba [email protected] EMEA Atmosphere: a new generation of Wi-Fi user

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Heathrow Airport - the customer experience

Source:  Aruba Networks

Heathrow Airport’s Dave Draffin explained how public Wi-Fi access in the airport terminals had gone from a nice to have a few years ago, to an absolute essential. The state of Heathrow’s paid-for Wi-Fi was damaging its customer reputation, so BAA recently overhauled its entire network to keep travellers connected whilst waiting for their flights.

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