News
Mobile apps and software
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May 16, 2017
16
May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
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May 16, 2017
16
May'17
Samsung Pay finally hits the UK
Mobile payments app available in the UK nearly two years after its launch
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May 15, 2017
15
May'17
More than half of consumers trust reviews over retailer advice
Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers
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May 15, 2017
15
May'17
Toys R Us introduces tablets for store staff
Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience
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May 11, 2017
11
May'17
Made.com trialling real-time chat for customer advice
Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions
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May 11, 2017
11
May'17
Paymentless retail could be the future, says Barclaycard VP of strategy and innovation
The ideal in-store customer experience would be for payments to be an invisible part of the shopping process, says Barclaycard’s vice-president of strategy and innovation
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May 11, 2017
11
May'17
London will lose its European tech leadership status because of Brexit
London is at risk of being usurped as the tech capital of Europe because of the UK's impending withdrawal from the benefits of EU membership
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May 11, 2017
11
May'17
Addison Lee uses common customer transport tech to offer luxury couriering
Addison Lee is well known for being a business-focused private hire firm in and around London, but as competition has increased the firm has refocused its use of tech to provide courier services to customers and retailers
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May 05, 2017
05
May'17
Smartphone apps can help to treat anxiety, university research shows
Research suggests the use of smartphone devices has the potential to “revolutionise current methods for gathering and using data in mental healthcare”
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May 04, 2017
04
May'17
Facebook revenues, profits and users up in first quarter
Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits
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May 03, 2017
03
May'17
Mayor of London seeks chief digital officer
Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London
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May 03, 2017
03
May'17
NHS challenges require alignment of tech and redesign, says Swindells
NHS England’s national director for operations and information, Matthew Swindells, calls on the NHS to use technology to alleviate pressures on the health service and enable app developers to create an ecosystem of self-care apps
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April 29, 2017
29
Apr'17
IS supporter Samata Ullah branded a “new and dangerous breed of terrorist"
Samata Ullah, a 34-year-old man from Cardiff who posted encryption training videos on a radical Islamic blog, is a dangerous “cyber terrorist”, a court heard on 28 April 2017
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April 28, 2017
28
Apr'17
Nordea strikes partnership with Swedish mobile payment startup
Nordic bank links up with payments startup in its latest fintech project
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April 27, 2017
27
Apr'17
TSB launches first fruit of its owner’s proprietary system
TSB launches its first IT-based service built on its new core IT platform called Proteo