Lack of skills main barrier to civil service tech adoption

Civil servants believe better information sharing across government will improve public services, but say lack of skills is still the main barrier to adopting digital services, according to a survey.

Trade body TechUK’s Public Services Board has published its annual civil servants survey, which found a shortage of “skills and capabilities” is the biggest problem when it comes to tech adoption across government.

“A lack of knowledge or expertise is regarded as the largest barrier to greater technology adoption in government; 57% of respondents saw it as a problem, a proportion that has increased each year,” a report on the survey said. 

One of the recommendations made by TechUK was to offer three-year placements in industry for civil servants already in technical roles.

The trade body believes this will allow civil servants to broaden their knowledge by seeing first-hand the “cutting-edge innovation happening in the private sector”, as well as providing industry with a way of developing a better understanding of the kind of problems the public sector is facing.

It also recommends future civil servants get digital skills training as part of the government’s fast stream process.

Other barriers include budget restrictions and working culture in departments. Although nearly all of the civil servants surveyed agreed that better information sharing is key to improving public services, they still believe there are significant barriers such as legislation and internal working practices.

In its report, TechUK called on the government to continue to develop common standards and platforms to remove siloes and make it easier to collaborate. It added that while the Government Digital Service (GDS) has “had some success in building components and platforms” to be used across departments, more needs to be done. 

“Removing barriers to sharing Innovative work is done across the public sector and in partnership with industry, but it is often hard for knowledge, products and information to be shared between departments and organisations,” the report said.

“By developing cross-government collaboration and common standards and platforms, it will be easier and cheaper for government to deliver truly transformative public services.”